Greater Change - Operations Officer (Start Date: March 2024)

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Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an innovative social enterprise focussed on helping people overcome the financial barriers on their pathway out of homelessness using personalised budgets.

We partner with charities and support workers who refer people to us who would benefit from our financial support. Cash grants we provide are typically for rent deposits, ID documents, training courses etc.

On average, Greater Change spends £850 per individual and last year 86% of the people we supported sustained their move into stable housing, saving the public purse over £35,000 per person per annum.

Greater Change has recently passed the milestone of supporting over 1000 people out of homelessness and we are on track to support another 1000 in the coming 6 months; having grown over 8x as an organisation in the last 12 months.

We are also currently running a large-scale randomised controlled trial that will produce world-leading evidence on the efficacy of personalised budgets at alleviating homelessness.

Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness.

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Operations Officer Responsibilities 

Greater Change is increasing the number of people we support each year by over 5x in the next 3 years. We are recruiting an Operations Officer who will report directly to our operations manager to support them in the day-to-day grant management and financial planning case work.

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The key responsibilities that we would expect you to undertake are:

• Onboarding new partner charities, including: workshops to explain our referral process, helping support workers make their first referral, account managing partner relationships
• Undertaking financial case planning support, taking a strengths-based and client-led approach to supporting their move away from homelessness
• Managing grants for clients
• Data collection for Annual Impact Report
• Monitoring and reporting on outcomes to partners including Charities, Local Authorities and more

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Essential Skills

• Excellent communication skills along with the confidence and ability to build new relationships with partner charities
• Proactive attitude to communications, to be successful in the role, you’ll spend a lot of the time picking up the phone and visiting partners in person
• Desire to work in a fast growing organisation and an entrepreneurial attitude
• Strong organisational skills 

Additional experiences and skills we appreciate:

• Strong excel/google sheets skills
• Good knowledge of Microsoft office or Google docs
• Experience (either academic or practical) of quantitatively measuring impact 
• Experience in a startup environment
• Lived experience

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Compensation

• £32,300/year
• Up to 5% pension matching
• A wellbeing budget of £400/year. You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing
• All travel costs to office / meetings covered

What we offer 

• Flexible hours and office, we are an outcomes driven team, so we want you to work in the way that's most productive for you
• 9 day fortnight (every alternate week is a 4 day week)
• Macbook or PC
• Work from home budget: Up to £250 to buy what you need
• Frequent team lunches, and quarterly team activity days
• Training budget of £500/year, to upskill on anything directly related to your work

How to apply

• Send a CV and Cover Letter to hiring@greaterchange.co.uk by 28th February
• We will be conducting interviews on a rolling basis
• Ideal Start Date: 3rd March 2025
• Candidates will go through up to 3 interview rounds; final round interviews will be held in person in our London office and will include a paid hands-on work experience day.

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