Greater Change - Director of Services
Summary
Greater Change is looking for a Director of Services to join our team. The successful candidate will be expected to work from our London office at least once a week. Based on our research and to ensure fairness and consistency within the team, the annual salary for this role is set at £60,000 and is non-negotiable.
If you’re looking for an opportunity to learn quickly, make a meaningful impact, and take ownership of a wide range of responsibilities, we encourage you to apply here The application deadline is 23rd March (EOD).
Greater Change - Director of Services
Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an innovative social enterprise focussed on helping people overcome the financial barriers on their pathway out of homelessness using personalised budgets.
We partner with charities and support workers who refer people to us who would benefit from our financial support. Cash grants we provide are typically for rent deposits, ID documents, training courses etc.
On average, Greater Change spends £850 per individual and last year 86% of the people we supported sustained their move into stable housing, saving the public purse over £35,000 per person per annum.
Greater Change has recently passed the milestone of supporting over 1000 people out of homelessness and we are on track to support another 1000 in the coming 6 months; having grown over 8x as an organisation in the last 12 months.
We are also currently running a large-scale randomised controlled trial that will produce world-leading evidence on the efficacy of personalised budgets at alleviating homelessness.
Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness.
The Opportunity
Greater Change is a dynamic and innovative charity committed to making a lasting impact on the lives of homeless individuals across the UK. As we continue to grow, we are looking for a passionate, strategic, and results-driven Director of Services to join our senior leadership team and help shape the future of our operational services; to build and scale the operational arm of our work; supporting partner charities and their teams; providing light-touch financial planning support and problem-solving around the administration and distribution of personalised budgets to clients.
In this key leadership role, you will drive operational excellence, expand service delivery, and strengthen strategic partnerships. Reporting directly to the CEO, you will oversee the effectiveness of our operational services and ensure they are impactful, efficient, and aligned with our mission. You will also play a crucial role in shaping Greater Change’s future strategy, contributing to business development, and managing high-level stakeholder relationships.
Main responsibilities
- Operations Management: Oversee the day-to-day operations of Greater Change, ensuring all systems, processes, and resources are in place to support staff and achieve organisational objectives. Ensure that all services adhere to financial and quality standards and comply with contractual requirements.
- Leadership & Team Development: Lead, manage, and mentor operations staff, fostering a positive and high-performance culture. Support the growth of new operations officers and develop their skills to ensure the smooth running of operational services.
- Stakeholder Relationships: Build and maintain strong relationships with key stakeholders, including partner charities, local authorities, and the media.
- Strategic Planning: Collaborate with the CEO on the strategic growth of Greater Change, helping to define and implement long-term goals that scale our impact.
Preferred experience
- At least 5 years experience in managing a frontline homelessness services delivery.
- Experience in managing the operational side of a growing organisation, including budgeting, planning, and risk management.
- Expertise in implementing and maintaining data-driven systems, including CRM systems and performance evaluation frameworks.
- Strong background in building strategic partnerships and working with key external stakeholders, including local authorities and charities.
- Experience working within the charity sector and understanding its specific challenges and opportunities.
- Experience in safeguarding, data protection, and compliance with GDPR regulations within operational processes.
Key attributes
- High energy and a passion for social impact – you thrive under pressure and are motivated to achieve results quickly.
- You have high EQ – you are a great listener, proactively inviting feedback and curious to hear the ideas of others.
- A hands-on approach – you are willing to roll up your sleeves and get involved at all levels to drive change.
- Proactive and solution-oriented – with an ability to build relationships and take initiative in achieving goals.
- A strong leader and team player – capable of inspiring others and motivating them to achieve collective success in a practical manner.
- Strong communication and presentation skills, with the ability to engage and influence senior stakeholders.
- Excellent problem-solving skills and a keen ability to prioritise conflicting demands and lead projects to completion.
Practicalities, salary and benefits
- Time: This is a full-time position. We will continuously bring candidates through the process and aim to make an offer in April.
- Pay: Based on our research and to ensure fairness and consistency, the annual salary for this role is set at £60,000 and is non-negotiable.
- Location: London or surrounding areas. We meet in the office in London once a week, and expect the successful candidate to travel to London frequently.
What we offer
- Up to 5% pension matching
- A wellbeing budget of £400/year. You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing
- All travel expenses to the London office or meetings are fully covered
- We offer flexible hours and the freedom to choose your workspace, as we focus on outcomes and results.
- We support work-life balance and offer 9 day fortnight (every alternate week is a 4 day week).
- We provide a computer and a £250 budget to set up your home office.
- We are a team and we regularly host team lunches and quarterly team activities.
- We also provide a £500 annual training budget to support your professional development in areas directly related to your role.
- We offer 25 days of paid leave + bank holidays
Process
Here’s a summary of the application process for a successful candidate:
- Application: Complete the application form by 23rd March.
- Assessment: Complete one written assessment, designed to simulate the work you’d do if hired into the role.
- Interview: Attend an interview with our Chief of Staff and possibly our Co-Founder.
- Work trial: Attend a paid in-person work trial — where you’ll spend the day meeting the team and completing further assessments.
- References: Share references who can comment on your aptitudes.
- Offer: As a final step, you’ll receive an offer!
If you have any questions about this position, please contact hiring@greaterchange.co.uk
